Versa 2 stuck on Fitbit logo

[Coffeequeenaz]

The Versa 2 I am using was a warranty replacement from Fitbit about 2 months ago. Today I thought the battery had died and I didn't notice but that doesn't seem to be the case. I've had in thr charter for a bit. The logo comes on for about 5 seconds then flashes off with a lint through it. Tried holding to restart, unpaired,, removed device from my phone,  restarted my phone and nada.  Anyone experience this? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Coffeequeenaz. Thanks for stopping by in the Fitbit Community Forums and taking the time to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please try the following steps in the order listed (or verify you did follow them in the order shown below):

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.