Versa 2 stuck on Fitbit logo

[KKlein77]

Stuck on fitbit logo.

Can't do a factory restart as it doesn't work.

Charge battery to 100% but within an hour it is totally flat.

Help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KKlein77. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

[RunRozRun]

My Versa 2 is also stuck on logo. It has the original clock face and all settings at minimal so as not to drain the battery. At last sync the battery was at 51%. I charged it when I noticed the blank screen then the logo appeared. Loyal Fitbit user since 2015. Instead of RunRozRun I am now DoneRozDone. 
Apple Watch here I come. ✌️

[MarreFitbit]

Hi there, @RunRozRun. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please follow the tips and recommendations I shared here.

[RunRozRun]

Thanks.
The recommended steps did not work because the Fitbit will not shut off.
The logo continues to flash.
😞
Thanks for your help.
Roz

Sent from my iPhone

[MarreFitbit]

@RunRozRun Anytime! I understand how you must be feeling. 

As our last resort, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[RunRozRun]

Thank you again.
I have taken all of those steps several times.
The device will not shut off. I will just let the battery die.
Ironically, I kept my old Versa that suddenly stopped working 2 years ago after a firmware update. I charged it last night and it is working. So I will use it for now and maybe when a new update becomes available the Versa 2 will come alive again. 🤷🏾‍:female_sign:
Sent from my iPhone