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Versa 2 stuck on Fitbit logo

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‎07-18-2023 08:26 - last edited on ‎07-18-2023 08:53 by Fitbit Moderator

‎07-18-2023 08:26 - last edited on ‎07-18-2023 08:53 by Fitbit Moderator

My clock face was not displaying anything. So i tried to sync the data before troubleshooting. But it was not getting synced. I tried to restart my Versa2 by pressing side button. Now the screen is stuck on fitbit logo. Cant do anything. Is there any way I can erase the data before I discard this device and get a new one?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-18-2023 08:55

‎07-18-2023 08:55

Hello there, @Jned81. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-18-2023 15:07

‎07-18-2023 15:07

Mine did this suddenly today also!! I can’t get it to sync, my clock screen is completely gone. I can swipe to the menus but can’t actually access the apps, then it freezes. So frustrating. I use it daily and now it’s useless. 

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‎07-18-2023 19:14

‎07-18-2023 19:14

Mine has done the same thing! I thought for sure it was a goner. But now today after the battery died and I recharged it the logo is now gone. But now my watch face won’t read any touch. I have a feeling Fitbit tried to do something and it crashed all of our watches

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