Versa 2 stuck on Fitbit logo

[4Amuma]

My Versa 2 is stuck on Fitbit logo since 12 hours ago.  From my dashboard settings, I can see it's fully charged. Tried resetting by holding the button down for 10 seconds, but the logo just comes back on, once it goes blank.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @4Amuma. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please try the following in the order listed even if some of them you've tried already"

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Versa 2, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.