10-13-2023
05:48
- last edited on
10-14-2023
10:44
by
MarreFitbit
10-13-2023
05:48
- last edited on
10-14-2023
10:44
by
MarreFitbit
I just noticed my Fitbit was showing the logo. I assumed it just randomly crashed, but it keeps continuously turning off, on, showing the logo a couple of seconds, and off again, repeat. Is there anything I can do to fix this? I tried going to the support page, but it no longer exists.
Edit: it just showed green bars on the screen and the logo got kinda dim and flickering with occasional green stripe across the screen. It eventually showed the no battery left even though I charged it less than 20 hours ago. Put it to the charger and it continues to bootloop.
Moderator Edit: Clarified subject
10-13-2023 07:50
10-13-2023 07:50
Hi there, @KevinSW. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
In addition to the steps you've done, please try the following in the order listed:
With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-13-2023
10:10
- last edited on
10-13-2023
14:42
by
ManuFitbit
10-13-2023
10:10
- last edited on
10-13-2023
14:42
by
ManuFitbit
If you've read my post you would know I cannot pair the Versa 2 as it is stuck in a bootloop. Currently it is not doing anything at all anymore. Just a black screen. If I presd the button shortly, nothing happens. If I hold the button 10+ seconds, nothing happens. It does feel warm so I assume it did get charged. So what do I do now?
I'll try the suggestion either way. But I doubt I'm gonna be able to pair a device that won't even turn on. Unless fitbit pairs before the device is fully booted.
----
Hi @MarreFitbit, as expected I get stuck at step "Set up your Versa 2." because it refuses to boot, let alone restart. What do I do?
10-14-2023 11:06
10-14-2023 11:06
@KevinSW Thanks for getting back and the update.
As our last resort, I'd recommend trying another factory reset by following the steps below:
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.
With the above being said, I'd suggest syncing your Versa 2 and removing it from your phone's Bluetooth settings, then proceed with the Factory Reset.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-14-2023 11:17
10-14-2023 11:17
@MarreFitbit as I've said, nothing happens if I keep the button pressed for 10 seconds, so nothing will happen at 8. Nothing happens at 30 seconds either. What can I do now?
10-14-2023 19:05
10-14-2023 19:05
Hey there! I am having the exact same issues as you, after searching it seems like this is very common occurrence and they are all happening today! I spoke with support and just like you I tried to tell them I am not able to do anything as the logo comes and goes intermittently. Seems strange that everyone is having the same problem.
10-14-2023 22:40
10-14-2023 22:40
Same issue here. Started today. I have tried everything that was suggested and nothing.
10-15-2023 01:20
10-15-2023 01:20
Bonjour,
j'ai le même problème - bizarre que ce soit tout le monde en même temps sur le même modèle?
10-15-2023 08:00
10-15-2023 08:00
Me too. Same problem. Started yesterday.
10-15-2023 11:51
10-15-2023 11:51
Mine is doing this as well today. None of the above steps work.
10-16-2023 22:33
10-16-2023 22:33
Hello @MarreFitbit. I am receiving an email from fitbit asking me if I got the answer I needed and to mark a best answer, but none of us have gotten a helpful answer yet. Could you please help us fix our problem?
10-17-2023 07:03
10-17-2023 07:03
Hi Kevin mine is doing the same thing did u get anywhere with support just wondering bc they have no answers and seems like a lot of ppl are having the same problems
10-17-2023 08:51
10-17-2023 08:51
Hi @Jenstar895 unfortunately, no. Support page does not exist, and mods here are a bit slow now.. Kinda suspicious so many people are facing the exact same issue.
10-17-2023 12:37
10-17-2023 12:37
10-17-2023 13:10
10-17-2023 13:10
Having this same issue. Reassuring it seems to be a universal thing that's happened in the last few days. I have emailed support so hopefully one of us will get a response that is actually helpful from fitbit!
10-18-2023 05:41
10-18-2023 05:41
@JonFitbit @AnaFitbit @AmyFitbit @Fitbit
Perhaps someone could take a look at this issue and help us fix our Fitbits? Mine does not boot at all anymore and according to EU regulations technology should work an expected amount of time and is thus eligible for repair outside of factory warranty. 3 years for a smartwatch/smartphone is way too short to expect such an expensive product to be broken. So please, help us.
10-18-2023 09:42
10-18-2023 09:42
Mine is doing the same thing. I’ve tried everything and nothing is working. My Fitbit has been glitching all day too, then when I got home from work, I noticed the Fitbit logo. Fitbit need to sort it out.
10-18-2023 13:12
10-18-2023 13:12
Hello Kevin. My fitbit versa 3 is only showing logo. I held it for 12 seconds and all it did was go blank and reboot the logo only again. Is yours working now?
10-18-2023 13:52
10-18-2023 13:52
I have not moved my account to Google; could that be related to the problem? Prior to the Fitbit logo problem, I have been unable to scroll my watch screen up/down or left/right for at least a week.
10-18-2023 14:11
10-18-2023 14:11
I think what we're experiencing here is planned obsolescence. I called support and they had very little interest in helping. Simply offered a 35% discount on a new one. No thanks.