Versa 2 stuck on Fitbit logo

[KevinSW]

I just noticed my Fitbit was showing the logo. I assumed it just randomly crashed, but it keeps continuously turning off, on, showing the logo a couple of seconds, and off again, repeat. Is there anything I can do to fix this? I tried going to the support page, but it no longer exists.

Edit: it just showed green bars on the screen and the logo got kinda dim and flickering with occasional green stripe across the screen. It eventually showed the no battery left even though I charged it less than 20 hours ago. Put it to the charger and it continues to bootloop.

Moderator Edit: Clarified subject

[PegT2023]

I'm having the same problem as well!

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I just moved mine to Google, Roger, thinking the issue may resolve itself.  It did  not.

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I agree Dave.  Planned obsolescence makes sense as the Versa2 doesn't even show up on the Versa help landing page.

[MarkMM]

@PegT2023 What? Here's what I see. 

Other Versa Smartwatches

Support for Versa 3, Versa 2, Versa, and Versa Lite Smartwatches

[RameshFit]

I am using versa 3 and the same logo stuck issue popped up 2 days ago. Customer support could not resolve it. Warranty doesn't cover.  Fitbit wants its customers to buy new devices with 35% discount. Junk devices that last little over warranty period! Looks more like a scam!!

[redlaura]

Same problem here. Several days of being stuck on the clock screen unable to swipe. Tried holding the side button down for all kinds of time periods to no avail and today I have the intermittent logo screen, so currently Fitbit completely useless.

Will try that convoluted reset later, but not confident.

[KevinSW]

@DaveMG if you're in Europe you have extra protection regarding warranty. They can say 2 years, but according to EU law it'll be longer depending on the type of product

[KevinSW]

No. It showed the logo again for a bit, turned green, and is doing nothing again sadly.

[Annie146]

I got a response from fitbit support saying to reboot (or course that's all they said). I responded:

"Hi,

This does not work. I'm currently speaking to lots of other individuals who are having the exact same issue over the past few days. It's clearly built in obsolescence so my question is are fitbit going to fix our devices or are we going to get replacements?

I only bought this watch a year ago and 3 months ago. I am in the UK so I have at least 2 years warranty. I will not be paying for a new watch.

If you are going to suggest a reboot again I would rather you not reply."




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[Lizc2310]

Same issue here. Totally non responsive even though its fully charged. Problem only starred after I moved to Google account. Wonder does this have anything to do with it?

[PegT2023]

I believe it does, based on a lot of responses I’ve read. The question is - are we now stuck with non working devices with the only alternative being to buy a new one?? Seems unfair. Disappointing at best.

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[Annie146]

They have offered me either a free replacement, or 50% off a new device (excluding charge 6). Why would I go for the same model knowing it is now obsolete...confirms that this whole debacle is a money-making exercise so we buy new ones.

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[KevinSW]

A free replacement? 50% off? They only offered me 35% off. How did you manage to get this? Is your device also out of warranty?

Mine boots again, but the touchscreen and vibration don't work anymore 😔.

[Annie146]

I'm in the UK and bought mine just over a year ago so mines still within the warranty.

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[RoelS]

I have the same issue. How do I solve this?

[KevinSW]

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@RoelS wrote:

I have the same issue. How do I solve this?

According to @Fitbit, you purchase a new device with their 35% coupon off MSRP. Do you see any condensation inside on the sensor side?

[RoelS]

I don't really want to buy a new one. The inside/wrist side is a bit worn, but the screen side seems to be fine, not damaged. No idea why it stopped. It seems like everyone in the issue-thread is talking about planned obsolescence