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Versa 2 stuck on Fitbit logo

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‎06-14-2024 16:36 - last edited on ‎06-16-2024 06:16 by Fitbit Moderator

‎06-14-2024 16:36 - last edited on ‎06-16-2024 06:16 by Fitbit Moderator

My Fitbit Versa 2 screen went black so I charged it for about 30 minutes. The screen remained black with no indication that it was charging. I tried to reboot it and now all I have is the logo flashing every 5 to 6 seconds

Moderator Edit: Clarified subject

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‎06-16-2024 06:17

‎06-16-2024 06:17

Hi there, @KSWE. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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