Versa 2 stuck on Spotify screen and side button won't work

[mroselehto]

I've had my Versa 2 for less than a year with no problems until today. The screen will light up with movement but it will only show the Spotify screen and my side button has stopped working. I used thin tweezers to gently try to remove any buildup that may have accumulated around the button but to no avail. 

Help!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @mroselehto.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Try restarting your device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps.