Versa 2 stuck on logo

[alexgreen83]

My dads versa 2 is confirmed "set up and ready to go" by the setup wizard, it's successfully paired with the laptop, connected to the wi-fi and sync'd.

However as you can see below, it is stuck on the white fitbit logo.

• The app has been force stopped and cache cleared,
• The bluetooth has been power cycled
• The laptop has been power cycled (and has no outstanding updates)
• The fitbit has been put back to factory settings and set up again

But I'm still stuck on the white logo. I would understand if it was doing an update but it's not even asked me to do it.

I cannot for the life of me work this out. It wont even do a firmware update which baffles me even more because the latest version is 35.70.8.0

[alexgreen83 · Accepted solution]

Right.......

By the looks of it when I removed the device from the app the 2nd time an X came up which leads me to believe it was an extremely slow download from laptop to watch.

I've set it up via his mobile which is a pain because its 4 hours slower