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Versa 2 swipe not working

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I’ve had my versa 2 for a little less than a year and about a week ago swiping into the touchscreen stopped working. I can’t start workouts our get to settings. I have done a reset, a factory reset and disconnected from my device in both cases. I can’t find anything else to do in my research. 
I’ve had multiple devices over the years had have been very happy without issues. Really looking for a solution that can get me back to tracking workouts again. 

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