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Versa 2 sync failed in app

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‎08-22-2020 10:56

‎08-22-2020 10:56

My versa 2 has stopped syncing to the Fitbit app. In the app it says sync failed and I don't know what to do. I don't want to exchange this one for a new one. Any tips?

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7 REPLIES 7

‎08-22-2020 16:24

‎08-22-2020 16:24

My versa will not sync either it says that the WiFi is not connected. Have tried to connect it but it can't find the WiFi.. 

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‎08-23-2020 10:52

In response to Juju6t4

‎08-23-2020 10:52

I never set up wifi on my Versa. Hopefully they figure something soon

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‎08-25-2020 13:07

In response to Treefitness

‎08-25-2020 13:07

I uninstalled fit it app and reinstalled it, it automatically went through the setup process again and now it works fine.. 

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‎08-25-2020 13:15

In response to Juju6t4

‎08-25-2020 13:15

Can’t find best answer 

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‎08-25-2020 14:03

In response to Juju6t4

‎08-25-2020 14:03

I uninstalled the app multiple times and no update. Now my Fitbit is at least an hour behind for time and WILL NOT sync period. I haven't had my versa 2 for that long. I bought it back in April.

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‎08-25-2020 14:08

In response to Treefitness

‎08-25-2020 14:08

Take it back to the shop, tell them the problem, ask for an exchange as its
not fit for the purpose it was bought for.
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‎08-25-2020 14:30

In response to Juju6t4

‎08-25-2020 14:30

My fitbit was working on Friday perfectly fine, them Saturday is started acting up, not syncing, etc. I can't exchange it because of covid-19. So I have to do a refund and BUY another one  I just got a job, and do not have the money to BUY another fitbit. They released an update for the firmware and I'm still waiting for the update  I can still use it for steps and heart rate, just not time.

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