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Versa 2 sync issues, resets on its own after firmware update

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‎04-25-2022 06:44 - last edited on ‎05-01-2022 17:51 by Fitbit Moderator

‎04-25-2022 06:44 - last edited on ‎05-01-2022 17:51 by Fitbit Moderator

I installed the firmware update on my versa 2 on 4/22 and continue to have issues. It resets on its own and also having sync issues.  I have tried all the troubleshooting tips listed in forum but nothing seems to be working. I have removed device from Bluetooth by selecting forget this device, shutdown watch, powered off iPhone, removed and added Fitbit app and still having problems. The only thing I haven’t done was a factory reset. I don’t want to lose my data. Is there anything else I can try?  Thank you

 

Moderator edit: updated subject for clarity

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27 REPLIES 27

‎05-05-2022 11:23

In response to Lifefitness

‎05-05-2022 11:23

I agree I will never buy from them again and if anyone ask if I think they
should buy a Fitbit I think you know what my answer will be.
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‎05-09-2022 06:09

In response to Lifefitness

‎05-09-2022 06:09

I finally gave up and bought a "renewed" tracker by another brand on Amazon. It was delivered Saturday and, unlike my Versa Lite, it works.

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‎05-09-2022 07:30

In response to MsCarolM

‎05-09-2022 07:30

I’m looking at different brands to buy, too.
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‎05-09-2022 08:19

In response to Celine06

‎05-09-2022 08:19

Finally my problems resolved by itself yesterday,  very happy hopefully it continues to work as well!!

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‎05-09-2022 08:35

In response to Celine06

‎05-09-2022 08:35

I am happy you got your to work. I don’t think mine will fix itself. It
would be nice if it did but I don’t think it will.
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‎05-09-2022 11:31

‎05-09-2022 11:31

Sorry to hear about your Fitbit issues after a firmware update. This same issue has constantly appeared in Fitbit forums for the last 2 years. I’ve not upgraded mine for ages and don’t intend to either as it is out of warranty and works. Given the uselessness of the “help” desk, fingers crossed your smart watches will miraculously correct themselves and when it does, do not upgrade firmware.

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‎05-17-2022 04:58

In response to EdsonFitbit

‎05-17-2022 04:58

I was thinking of replacing my fitbit Sense with a new one.  I will try waiting for a new firmware update to fix the problems that everyone seems to have.  Sense loses connection to phone, I don't get my notifications on the Sense(most of the time), I can't swipe right unless I restart the watch, etc etc.

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‎05-17-2022 07:20

In response to Hillg

‎05-17-2022 07:20

I have the same problem since 3 days... last weeks was no syncing and now no connection even if on bluetooth and wifi...pretty disappointed right now with my versa

Obtenir Outlook pour Android
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