Versa 2 sync issues

[Mericks]

HI Everyone, 

Just today my Versa 2 stopped syncing with my app?  My app keeps saying it is looking for my device but never finds it.  Should I delete it and start over?  I'm not sure what the problem is. My wifi is fine, my Bluetooth on my phone says the versa 2 is connected?  The app and the device are not communicating with each other.  I've looked at the help articles but nothing relates.  Does anybody have any suggestions?  Thank you in advance 🙂 

[SteveH · Accepted solution]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Mericks]

Yes Thank you Steve, I ended up deleting the fitbit and starting over and it worked.  Thanks so much for all of the suggestions.  Very helpful.