01-01-2020 12:18 - edited 01-01-2020 22:53
01-01-2020 12:18 - edited 01-01-2020 22:53
Dear all,
I use my Versa 2 since christmas, after 1 day I already had to reset my watch because synchronisation would not work anymore at all.
Now a week later, I regularly have to restart my Samsung Galaxy S8 (twice today) because sync is no longer working (red exclamation point in app after starting sync). I try to restart app, watch, clear cache, restart bluetooth etc. App then starts crashing all the time and finally I have to restart my phone.
To make things worse, I use hooks or switchr app to trigger some domotics events, but this almost never works because of the unstable connection. I first have to start sync in the app to have a chance it works, but off course this is not how I want it to work.
Some items I do not see as a solution:
I still have a few days I can send back the device, if this does not get solved soon I will have to do so. I talked to another owner yesterday and also there sync issues occured regularly.
Kind regards.
01-01-2020 13:39
01-01-2020 13:39
What phone are you using?
01-01-2020 13:45
01-01-2020 13:45
Same issue here I have LG G40 and I've had to delete fit bit app and re load every day since I got it for Christmas.
01-01-2020 22:52 - edited 01-01-2020 22:53
01-01-2020 22:52 - edited 01-01-2020 22:53
Phone is a Samsung Galaxy S8, forgot to mention that one, added it at the start.
01-02-2020 07:51
01-02-2020 07:51
Contact Customer Support.
01-02-2020 17:02
01-02-2020 17:02
worst product ever. I have a S9 Plus edge and have been tyng for over 3 days to get the versa 2 to sync to my phone. I funally gave up. I tried all the fixes from posts with no luck.
01-16-2020 07:09
01-16-2020 07:09
I have the same phone and I have recently as two days ago started having the same issues. Troubleshooting options listed have not worked.