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Versa 2 synchronisation issue

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Dear all,

 

I use my Versa 2 since christmas, after 1 day I already had to reset my watch because synchronisation would not work anymore at all.

 

Now a week later, I regularly have to restart my Samsung Galaxy S8 (twice today) because sync is no longer working (red exclamation point in app after starting sync).  I try to restart app, watch, clear cache, restart bluetooth etc.  App then starts crashing all the time and finally I have to restart my phone.

To make things worse, I use hooks or switchr app to trigger some domotics events, but this almost never works because of the unstable connection.  I first have to start sync in the app to have a chance it works, but off course this is not how I want it to work.

 

Some items I do not see as a solution:

  • disconnect other bluetooth devices.  It has to be possible to connect other devices in parallel.
  • reinstall the app regularly
  • restart the phone regularly
  • reset the watch to factory settings
  • initiate sync from the app regularly
  • ampty cache of the app

I still have a few days I can send back the device, if this does not get solved soon I will have to do so.  I talked to another owner yesterday and also there sync issues occured regularly.

 

Kind regards.

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6 REPLIES 6

What phone are you using?

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Same issue here I have LG G40 and I've had to delete fit bit app and re load every day since I got it for Christmas.

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Phone is a Samsung Galaxy S8, forgot to mention that one, added it at the start.

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 worst product ever.  I have a S9 Plus   edge and have been tyng for over 3 days to get the versa 2 to sync to my phone.  I funally gave up.  I tried all the fixes from posts with no luck.

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I have the same phone and I have recently as two days ago started having the same issues. Troubleshooting options listed have not worked. 

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