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Versa 2 synchronization issue

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‎01-05-2020 12:53

‎01-05-2020 12:53

Hi, I have an iPhone 7 and my Versa 2 isn't working. I turned it off and even reset it to factory settings but no luck with the synchronization. Any advise as to why?

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‎01-06-2020 04:16

‎01-06-2020 04:16

@garevalo, welcome to our Fitbit Community. I'm happy to assist you with your Versa 2 since it won't connect with your iPhone 7 even though you have tried a factory reset before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎01-07-2020 14:30

In response to JuanJoFitbit

‎01-07-2020 14:30

The problem is, that everytime I go to sleep it seems to loose synchronization. I finally found a solution and it was to uninstall the app and re install it to then forget the device and connect it again to the bluetooth. Also, it seems to happen when I put it on "do not disturb" or "sleep" mode. Is there a glitch?

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