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Versa 2 syncing and notification error

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I brought my wife a Versa 2 brand new and for the love of money I have only got the watch to sync twice. I have reset the watch the app, gone through all the tips and tricks still no joy. Is this an issue that Fitbit are aware of as I am losing all hope in there’s products and getting to the point of wanting a refund from them. Anybody else having these issues????

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What phone are you using?

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10XR
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Hello. I am using the Samsung S9

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Samsung S9

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Make sure in battery settings the fitbit app is set to manage manually and not automatically 

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I am having the same issue constantly.  Also using S9+ 

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