Versa 2 syncing difficulties after firmware update

[cat_cat]

I got my Versa 2 over a week ago. Everything was fine till the recent firmware update which I regret installing.

Now the Versa 2 keeps losing the connection to my Android phone several times a day. Sometimes the connection barely lasts 30 minutes. Then I have to force restart both whenever I want them to sync. As a bonus, when I get to import my water log from the Versa 2, it will sometimes randomly add 15-16 litres of water that I most definitely did neither drink nor enter. This might be the weirdest bug I have encountered so far. Sometimes it nukes the entire water log and overwrites it with 17.x litres.

Regarding the connectivity crap: It's not a software issue, it's not an Android issue, it's not a hardware issue. This literally started after the firmware update. Everything worked fine before that.

Is there a way to roll back to the previous firmware? ANY way to restore this thing to its 

Thank you!

cat_cat

Moderator Edit: Clarified subject

Moderator Edit: Content

[Guy_]

Seems like this is quite a common issue. following the recent updates, as it was working fine before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

[RicardoFitbit · Accepted solution]

Hi @cat_cat, welcome to the Community Forums. 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.