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Versa 2 syncing issue on Android devices

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‎09-23-2019 00:51 - last edited on ‎09-24-2019 07:52 by Fitbit Moderator

‎09-23-2019 00:51 - last edited on ‎09-24-2019 07:52 by Fitbit Moderator

Why unlike other Fitbit devices does it take so long to sync. When you try to sync all it seems to do is search for device the software seems more "clunky" (slower) than on any other Fitbit device and I've owned them all so am able to make a comparisons.

 

 

Moderator edit: updated subject for clarity

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‎09-23-2019 01:09 - edited ‎09-23-2019 01:10

‎09-23-2019 01:09 - edited ‎09-23-2019 01:10

Hi @lowbe1  What phone are you using? I am finding my V2 faster and more responsive than my V1 and it syncs like lightening!

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Helen | Western Australia

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‎09-24-2019 07:52

In response to NellyG

‎09-24-2019 07:52

@lowbe1 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's taking a while to sync your data.

 

In addition to the information that requested @NellyG, please check out the supported devices list. If your phone is listed, make sure that it has the most recent Fitbit app version installed.

 

We'll be around if any question arises in the meantime.

JuanJo | Community Moderator

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