Versa 2 syncing issue

[Batth]

Versa 2 app getting updated. Then the problem started. I uninstalled the app and reinstalled it phone restarted many times, reset the Versa 2 to factory settings but problem exists

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Batth, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Batth]

I have already done all this. But the watch show notification server not available restart you phone and try again.

[RicardoFitbit]

Your reply is appreciated @Batth 

To further investigate and better assist you, can you please send me a screenshot of the error message that are you receiving? It seems that the message described in your post is about the notifications feature of your device but I'd like to make sure so we can move on.

I'll be waiting for your reply.

[Batth]

 

[RicardoFitbit]

Thanks for your reply @Batth and for the information that was shared with me.

Based on the screenshot that was attached into your post, the issue you're experiencing is with the notifications feature of your device and not syncing it, am I correct? Such error message is usually shown when the Fitbit is connected to a non-compatible phone and therefore, the notifications feature may be compromised. That said, can you please specify which phone are you using? In the meantime I receive your answer, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured and to try some troubleshooting steps.

I'll be waiting for your reply.

[Batth]

Thank you for your kind help. I am using OnePlus 6 Android version 10. I am already done all this things. But no use. Versa2 was ok till that time before my phone is not updated. When my phone getting updated at that time it stop working. 

[RicardoFitbit]

You're more than welcome @Batth.

Thanks for the details that were shared with me. Just top clarify, the issue began after updating the Android version of your OnePlus 6 to Android 10? Or after receiving a Fitbit app update? With such clarification I'll be able to provide you more details about this issue.

Looking forward to your reply, your patience is greatly appreciated. 

[Batth]

After the update of phone Versa 2 issue started.

[RicardoFitbit · Accepted solution]

Your confirmation is appreciated @Batth.

Because the issue started after updating the Android version of your phone, please follow the next steps and let me know how it goes:

1. Restart your Versa 2.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone)
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device. 

I'll be here.

[Batth]

Thank you sir.

Now it's working.

[RicardoFitbit]

You're welcome @Batth.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Batth]

Same issue start again

[LiliyaFitbit]

It’s good to see you in the community, @Batth.

I am sorry that you are going through the same issue again. I recommend confirming our complete troubleshooting instructions in Why won't my Fitbit device sync? 

Hope this gets you back on track. 

[Batth]

 I am not getting any notifications on my watch. Phone model Redmi 10T  5G. 

[Batth]

I am not getting any notifications. My phone is REDMI 10T 5G