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Versa 2 syncing issues

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‎05-07-2020 04:34 - last edited on ‎05-20-2020 06:29 by Fitbit Moderator

‎05-07-2020 04:34 - last edited on ‎05-20-2020 06:29 by Fitbit Moderator

I have recently had issues on and off  with the Versa 2 syncing with samsung 10.    now it has NOT been able to sync x 24 HOURS.   I have logged out and cleared the data.   no help.      with the issues my husband has with the new Charge 4   I am totally disgusted with FITBIT and will likely comment on social media regarding the poor quality control and response to issues.    very disappointed with this company at this time.

 

 

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‎05-20-2020 06:28

‎05-20-2020 06:28

Hi @strawberryqueen, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry about the syncing issues that your Versa 2 has experienced. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if it syncs properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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