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Versa 2 syncs data except exercise

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‎11-03-2020 10:06 - last edited on ‎11-03-2020 11:23 by Fitbit Moderator

‎11-03-2020 10:06 - last edited on ‎11-03-2020 11:23 by Fitbit Moderator

My fitbit syncs, but it will not show my exercise. It shows my steps, heart rate, minutes in zone, but it will not show up in exercise. I tried resetting my fitbit, Uninstalling and reinstalling the app, restarting my phone, and none of this has worked

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-03-2020 11:22

‎11-03-2020 11:22

Hi @Swall4, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎11-03-2020 11:54

In response to RicardoFitbit

‎11-03-2020 11:54

I have a Samsung galaxy s10. This has been happening for a few weeks. I have tried all of those steps with no luck.

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