Versa 2 time is always behind

[ScruffMcBuff]

Hey,
so Im having an issue with my fitbit versa 2 where the time is falling behind slowly, it was at 15 mins fallen behind and now its 40 minutes behind.
Ive tried changing the time from auto time zone to manual time zone and so on, and ive tired resyncing, Ive tried the factory reset but nothing seems to be working. Does anyone have any other suggestions or answers?

I love my fitbit's but my last fitbit had a major issue and now this one is messing up and I'd like it sorted.

Moderator Edit: Clarified subject

[Munchgee]

Similar issue to what I’m dealing with on my versa lite. Stuck 2 hours behind my time. I’ve tried manual, auto time zones, factory reset, disconnecting and reconnecting to my device, can’t get it to leave PST. Just started happening last werk

[SunsetRunner]

Me too. Went thru another time zone on a trip and now back home and versa 2 will not show current time zone. Still an hour ahead.

[MarreFitbit · Accepted solution]

Hi there, @ScruffMcBuff and @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 and Versa Lite before reaching out. I understand where your concern is coming from. 

Since you both have exhausted all possible troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@SunsetRunner Welcome on board. Note that the time on your Fitbit Versa 2 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps.

[SunsetRunner]

I was able to reset to the correct time zone and resync to solve my problem.
Thank you

[MarreFitbit]

@SunsetRunner Awesome! I'm glad to hear that you were able to solve the problem. 

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Tharp21]

Hi, I have the same issue, the syncing has not worked, the time zone zone manual setting has not worked, I have reset it to factory settings before and that was only a temporary fix. Please help. 

[jlinker1]

I have tries this option three times now and still not fixed on.my versa2.  Any other ideas?  

[jlinker1]

I am having same issue.  Seeing you have had no response makes me think fitbit does not know either.