Versa 2 Heart rate tracking not working

[vvs408]

My Fitbit versa 2 heart rate tracking stopped working just after my warranty expired and after I have just purchased 1 year fitbit premium  subscription. I tried troubleshooting by going through fitbit community posts related to this issue but nothing worked for me. 

I preferred fitbit over other brands and feel quite disappointed with myself. Rather than giving motivation my fitbit versa2 became headache for me.

please help.

thanks in advance.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @vvs408.

Thank you for informing us about the issues you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[vvs408]

@EdsonFitbit  they are not able to help me now as i am out of warrantee. I feel helpless and cheated now. versa2 not durable as expected and above that i purchased fitbit premium recently. without HR tracking this  watch is useless.

[EdsonFitbit]

Thank you for your response, @vvs408.

I'm sorry to hear that you feel that way.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.