Versa 2 timer and stopwatch stopped working

[caseyma81]

Anyone else having the issue where the stopwatch or timer stops working while in use and the menu at the top with pictures disappears (just the white line on either the left or right side)?  For example, I had the timer set as the default for that menu. If I switched to using the stopwatch, at some point the display would revert back to timer and the only thing I had at the top was the white line with no pictures above it for stopwatch or timer. I have to do a soft reset to get that menu back. I eventually did a hard reset and thought that would fix it, however it did not. This time I decided to have the stopwatch be the default function since I use it more. Tonight I switched over to timer, set the time and pressed start. After awhile, I checked to see how much time was left and found that the display had reverted back to the stopwatch function, set at 0 and again, just a white line displayed at the top and there were no pictures for either stopwatch or timer.  I believe I have the latest firmware installed.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @caseyma81.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Hope this helps!

[caseyma81]

Restarting my device is what I have to do every single time this happens. I tried changing the clock face as you suggested and that has presented a new issue. The app is now stuck on “switching” clock faces.

I have tried everything to make this stop. I’ve uninstalled and reinstalled the app on my phone. I’ve removed all devices connected to Bluetooth, I’ve removed my Versa from the app and then added it. There is no way to stop the switching of clock faces. Because it continues to loop and try to switch, I can no longer sync my Versa. I pull down to manually sync and I get the message, “couldn’t sync your Versa.” I’ve never had a problem with syncing until I tried changing the clock face. I’ve changed the face in the past without an issue. Also my app is up to date as is my firmware. Need answers please.

[LiliyaFitbit]

Thank you for your reply, @caseyma81.

I am sorry to hear you continue experiencing issues with your device, I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.