Versa 2 too dim when outside

[Troy3333]

When walking outside watch goes dark. Checked all settings recommended on forum nothing seems to fix it. Has to be sensor light is gone. Unfortunately my watch is out of warranty so not sure what to do

Moderator Edit: Clarified subject

[Guy_]

Hi @Troy3333 - this may not be a watch problem.

Polarised dark glasses will have the effect you describe, but also go to Quick Settings to ensure you don't have it in Sleep mode which sets the watch to Dim.

Also try with brightness set to max [for a test] but usually Normal works fine when not wearing dark glasses and watch is not in direct sunlight.

[MarreFitbit]

Hi there, @Troy3333. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 display goes too dim when you're outside. Thanks for already checking the display settings before posting here. We're here to help! 

Have you tried what @Guy_ suggested? 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!