Versa 2 touch feature doesn't work

[Jazzing123]

Touch not working.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jazzing123 Welcome to our Fitbit Community. Since you mentioned that the touch feature of your Versa 2 is not working, please restart it as described in this help article. After this, monitor your watch and see if the issue gets fixed.

Hope this helps.

[abbyfox9]

Hello,

my Versa 2s screen has stopped being as responsive as normal, even swiping for my morning alarm won’t allow me to snooze it. I’ve restarted it on a few occasions, changed my clock face . Seems to have happened with the software update.

I need urgent help too! 

[JuanJoFitbit]

@abbyfox9 Thank you for joining us in this thread and our Fitbit Community. Regarding the swiping and touchscreen issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[PennStater2019]

When using the exercise app on the watch, it starts fine. I have to reboot the watch to get it to stop. The stop does not respond.

[JuanJoFitbit]

@PennStater2019 Thank you for participating in our Fitbit Community and trying to get the touchscreen issue that your Versa has experienced before contacting our forums.

I noticed that you contacted our Support team and they assisted you via chat and sent you an email. Please reply to their email so they can follow up and assist you accordingly.

See you around.