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Versa 2 touch not working

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‎02-18-2020 15:26

‎02-18-2020 15:26

Why is my Versa 2 touch screen not working or only partially working?  And why does it just randomly turn off and restart on its own?  I tried to chat with an agent and got disconnected accidentally....I sent the video of me trying to use it and still have had no response.  How many others are having this issue?

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‎02-18-2020 23:58

‎02-18-2020 23:58

Hi @Stephfit2020 Id suggest you contact Support again.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-19-2020 06:18 - edited ‎02-19-2020 06:18

In response to NellyG

‎02-19-2020 06:18 - edited ‎02-19-2020 06:18

@Stephfit2020, welcome to our Fitbit Community! Regarding the touchscreen issue that your Versa's display experienced, I was able to get in touch with our Support team and was told that they sent you an email today.

 

Please reply to their email in order to follow up.

 

Thank you for your help @NellyG.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-19-2020 07:13

In response to JuanJoFitbit

‎02-19-2020 07:13

Yes. Thank you. They were great at helping me solve this issue.


Sent from my Verizon, Samsung Galaxy smartphone
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‎02-22-2020 09:00

In response to Stephfit2020

‎02-22-2020 09:00

@Stephfit2020, that's great news! By the way, I apologize for the delayed response. However, I'm so glad to hear that our Support team took care of your case. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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