Versa 2 touch not working

[Stephfit2020]

Why is my Versa 2 touch screen not working or only partially working?  And why does it just randomly turn off and restart on its own?  I tried to chat with an agent and got disconnected accidentally....I sent the video of me trying to use it and still have had no response.  How many others are having this issue?

[NellyG]

Hi @Stephfit2020 Id suggest you contact Support again.

Fitbit Support  

[JuanJoFitbit]

@Stephfit2020, welcome to our Fitbit Community! Regarding the touchscreen issue that your Versa's display experienced, I was able to get in touch with our Support team and was told that they sent you an email today.

Please reply to their email in order to follow up.

Thank you for your help @NellyG.

I'll be around if any question arises.

[Stephfit2020]

Yes. Thank you. They were great at helping me solve this issue.


Sent from my Verizon, Samsung Galaxy smartphone

[JuanJoFitbit]

@Stephfit2020, that's great news! By the way, I apologize for the delayed response. However, I'm so glad to hear that our Support team took care of your case. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀