Versa 2 touch screen and button not responding

[Aerofan]

Hello,

My screen isn't always responding when I touch it. Especially with my alarm. Sometimes it doesn't even respond when I hit the side button as well.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Aerofan. 

I am sorry to hear your Versa 2 is not always responding to swipes or when you press the button. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Keep me posted on the outcome. 

[Aerofan]

Hello,

Thank you for your response. I
tried changing it wallpaper back to default and have restarted it and
tried charging and restarting and vice versa. It isn't getting any better.
It's to the point now where it won't respond to touch at all.

[BetsyLynnH]

I am having the same issue.  Have done all recommended fixes also.  Please advise...

[LiliyaFitbit]

Hi @Aerofan, thank you for your reply. Welcome to the Fitbit Community, @BetsyLynnH.

@Aerofan I appreciate your efforts to resolve this issue. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

@BetsyLynnH thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.