Versa 2 touch screen is not working

[Puccini]

My Fitbit's touch screen stopped responding to my touch within the last week.  However,  it continues to provide the stats,  but the screen does not respond.  I cannot move from the home page. 

I have done the following:

• Restart by pushing the side the button
• Letting the battery run out,  recharging it,  and restarting
• Changing the clock face several times
• Cleaning the screen and the back with a most towelette
• Calling for advice

All to no avail. The screen continues to not respond.  At least my stats are updated. 

Any suggestions? Considering that based upon the numerous complaints about this recurring problem in this community,  the Fitbit  company and its staff must be another fix besides purchase a new fitbit. 

I love my Fitbut Versa 2 that works, except for the fact that the touch screen is not working. 

HELP.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Puccini. Thanks for stopping by in the forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.