Versa 2 touch screen unresponsive

[Vaishp]

My versa2 device touch is not working, not able to swipe anywhere. Tried restarting still the same issue. Please help.

Moderator edit: format

[JuanJoFitbit]

@Vaishp It's great to see you in our Fitbit Community. Regarding the touch screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, let me know how the restart process was performed. In the meantime, try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch and see if the issue gets fixed.

See you later.

[Vaishp]

The reset process is done as per the article given in the help section .Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Still the issue persist.

Hello @JuanJoFitbit , not able to perform factory reset. No any longer vibrations am getting . Can you please advice further? Thanks,

Moderator edit: merged reply

[SunsetRunner]

Hi,

I’m also having this issue. I’ve tried the following: 

- reset watch

- change clock faces (even though I was already using a fitbit one) 

- updated to latest version 

I can see factory reset didn’t work, so what are the next steps please?  

[MargaretOD]

Followed the instructions and I still am not able to swipe.  This started today and there has been no changes to my device.  I saw other online articles that suggested it was related to clock face but my clock face is a Fitbit face and I have never changed it.  

[JuanJoFitbit]

@Vaishp @SunsetRunner @MargaretOD Thank you for trying the recommended troubleshooting steps. Since your Versa 2 watches are still experiencing the issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you guys accordingly.

See you around.

[Puccini]

Did this suggestion work for you? It did not work for me. 

Any suggestions? My Fitbit continues to provide the stats,  but the screen does not respond.  I cannot move from the home page.