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Versa 2 touch screen isn't working

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‎05-18-2022 14:15 - last edited on ‎05-19-2022 08:39 by Fitbit Moderator

‎05-18-2022 14:15 - last edited on ‎05-19-2022 08:39 by Fitbit Moderator

Touchscreen stopped working 

 

Moderator Edit: Clarified subject

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‎05-19-2022 08:42 - edited ‎11-14-2023 11:18

In response to Ddmurrayjr

‎05-19-2022 08:42 - edited ‎11-14-2023 11:18

Hi there, @clpierce @Shelbie1313. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Ddmurrayjr Welcome on board. Since you've exhausted all steps we could've provided here, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎05-19-2022 01:55

‎05-19-2022 01:55

Mine hasn't stopped working altogether but is getting less responsive. So some apps I find difficult to use. 

 

Have you tried a reset?

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‎05-19-2022 04:19

In response to Shelbie1313

‎05-19-2022 04:19

Tried reset, fully charged, changing clock face. Screen is just black 

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‎05-19-2022 08:42 - edited ‎11-14-2023 11:18

In response to Ddmurrayjr

‎05-19-2022 08:42 - edited ‎11-14-2023 11:18

Hi there, @clpierce @Shelbie1313. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Ddmurrayjr Welcome on board. Since you've exhausted all steps we could've provided here, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes