Versa 2 touch screen isn't working

[Renlott]

Hi! All of a sudden my Versa 2 appears to not recognize my touch when pausing or ending excercise mode. Has anyone experienced issues with the screen freezing or have a dead spot with yours? Shutting down and restarting didn't fix it. Now I can't seem to stop the stopwatch either. The top right corner isn't recognizing my touch?

My app is up to date. It's is definitely a touchscreen issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Renlott, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2's touch screen stopped working. Thanks for taking the time to troubleshoot your watch prior to posting here.

I've seen that you contacted our Support Team just right after sending your post and saw they helped you to get back on track. 

Please don't hesitate to let us know if there's anything else we may do for you. 

[Renlott]

Yes, thank you. Customer service did help and since my Fitbit is under warranty, Fitbit is sending a replacement. I sincerely appreciate the support. The saying goes, if Fitbit doesn't track it, it didn't happen! 🙂

[MarreFitbit]

Hey there @Renlott, I'm very glad to hear that you're getting a new Fitbit. 😉 Thanks for your great comments towards our Support Team. We look forward to having you back very soon.