Versa battery drain quickly

[Ashgarg]

I'm having  battery drain issue. Everything turned off with default watch face and the battery went from 100 at 14:00 to 0 sometime prior to 0600 the following day. Very disappointed in the battery life. If turning off all of the features is the only way to potentially have the watch last more than a day, what is the point of having this watch over a plain watch? I tried everything given on the forums even factory reset but no changes

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Ashgarg, welcome to the Community Forums. Thanks for the details provided in your post about the battery short life on your Versa. I appreciate the steps you've done so far in order to prevent the battery to drain.

I've seen that you contacted our Support Team before posting here with regards this matter. If you have tried what they recommended you but no results, please reply back to the last email you received from them so they can continue assisting you. They haven't heard back from you since June 20th. 

We hope to get you back on track soon. 

[Ashgarg]

I am not sure how its deduced that I have not contacted them after 20th
June.I am contacting them daily but not getting appropriate response,
please find my daily interaction with fitbit support on twitter

[Ashgarg]

Hi,

I have been reaching out to support through Twitter from last 5 days, but nobody is listening there. My ticket was not created nor any information was provided on how the issue will be corrected. Attached here is my conversation on twitter with fitbit support.

 

 

 

 

 

[MarreFitbit]

Hello @Ashgarg, thanks for getting back and for the information provided. I've seen that our Twitter Support updated your case to our Support Team who will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Let me know if you have any further questions. 

[Ashgarg]

The response I received from fitbit support

Hi,

Your case has been brought to our attention.

We will be happy to continue assisting you with your Fitbit  battery short life issue.

After checking all details of your Fitbit Versa, we are saddened to inform you that it is already outside the 365-day warranty period. For this reason, we're afraid it no longer qualifies for a warranty claim/replacement. At this time, we do not have service centers anywhere in the world that would allow us to repair devices.

We are hoping that you'll still continue your fitness journey with us. For more information about our warranty policy, you may visit the site

You may visit the site or any authorized retailer stores for you to purchase a new Fitbit device.

Thank you so much for your kind understanding. Let us know if you have any other concerns.

Sincerely,

Annie R. and the Fitbit Team

Wow, after 200$ and no service from fitbit, you still want us to put my trust in fitbit and continue buying new fitbit....for sure no...you have lost a customer today..I will.better move to iWatch..