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Versa 2 touch screen isn't working

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‎11-26-2020 04:15 - last edited on ‎11-26-2020 13:10 by Fitbit Moderator

‎11-26-2020 04:15 - last edited on ‎11-26-2020 13:10 by Fitbit Moderator

I have had my fitbit versa 2 for about 3 months. Havent dropped it or anything.. and now the touch screen is pretty unresponsive. I can't stop workouts as the button doesn't work. I have seen numerous posts about this with just messages saying to reset it. I have to reset it everytime I do a workout as I can get out of the screen. Has anyone elses come right?. As I'm starting to think its a fault with the product as I have seen posts from last year. Any help would be great. For $350 a pop im not happy lol. 

 

 

Moderator Edit: Clarified subject

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‎11-26-2020 13:13 - edited ‎10-10-2023 05:15

‎11-26-2020 13:13 - edited ‎10-10-2023 05:15

Hi there @Jellybean20, welcome to the Community Forums. Thanks for already troubleshooting your Versa 2's screen prior to posting here, I understand where your concern is coming from and why you're feeling unhappy. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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