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Versa 2 touch screen isn't working

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‎11-05-2021 14:22 - last edited on ‎11-06-2021 05:14 by Fitbit Moderator

‎11-05-2021 14:22 - last edited on ‎11-06-2021 05:14 by Fitbit Moderator

My versa 2 touch screen won't work and of course fitbit refuses to help. They told my to factory reset to no avail. My fitbit is less than a year old. I should have this problem.

 

Moderator Edit: Clarified subject

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‎11-06-2021 05:17 - edited ‎09-14-2023 09:50

‎11-06-2021 05:17 - edited ‎09-14-2023 09:50

Hi there, @4eversunshine. Welcome to the Community Forums. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty. 

Maria | Community Moderator, Fitbit


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‎11-06-2021 05:17 - edited ‎09-14-2023 09:50

‎11-06-2021 05:17 - edited ‎09-14-2023 09:50

Hi there, @4eversunshine. Welcome to the Community Forums. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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