Versa 2 touch screen isn't working

[Pi07]

Hi, my versa 2 touch screen has stopped working for about 2 weeks now. I have tried everything suggested on the fitbit community from restarting the watch, changing the clock face to a fitbit clock face, resetting to factory settings and upgrading the app to the latest version but nothing seems to work. How do I get my touch screen functionality back? I see this is a wide spread issue that many are facing and it’s now the second fitbit im

having issues with.

Moderator Edit: Clarified subject

[Esweat]

I’ve rebooted as suggested by customer support roughly 10 times this last week. No luck with using the touch screen 

[MarreFitbit]

Hi there, @Pi07. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here. If you still need help, please feel free to contact our team back so they can continue assisting you. 

@Esweat Welcome on board. In addition to the steps you've done so far, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. If that doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Pi07]

Hi, I’ve tried contacting support 3 times, half way through my interactions, messages stop sending on your live chat🙈

The issue still persists, I now have logged work outs that randomly quit.

How does fitbit pls on rectifying these issues? As mentioned, it’s not the first issue I’ve had with Fitbit and I can’t keep on buying a new fitbit every 13 months cos I’ve missed the 12 month warranty period, it’s crazy!

[MarreFitbit]

@Pi07 We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to give us a call. Click here to get connected.

See you around. 

[Pi07]

Hi

Hope you’re well.

What exactly do I need to call for?

The number does not exist

Kind Regards
Pi
Sent from my iPhone

[MarreFitbit]

@Pi07 If you had trouble with the link I provided above, please click here https://myhelp.fitbit.com/s/support?language=en_US 

If you're not located in the US, please check your region at the bottom right corner of the page to see the support channels available for you.

See you around. 

[Sam25.]

I tried all this but no help from fitbit support I asked for email but hit a brick wall 

Update: It's like we buy then that's it after warranty is finished we can't do anything 

[Esweat]

I finally had some success by changing the clock face to something
different for a couple of hours and then going back to my favorite. So far
so good

[Sam25.]

MInes still black with little light

Get Outlook for Android

[Pi07]

It’s absolutely ridiculous! Every 2 years I’m expected to purchase a new watch because it’s out of warranty when the reality is, these watches shouldn’t stop working this soon and it’s clearly a widespread issue. I had the same issues with the charge 3 and had to buy the versa 2, now I face the same issues. If I don’t have a favourable outcome from Fitbit, I will certainly take to all social media platforms as this is basically robbing customers!

[Diamonddad69]

My Versa 2 touch screen has stopped working.  I’ve tried resetting it several times with no luck.  Any ideas?

[Sam25.]

No one is helping looks like alot of people on here have same problem apparently warranty finishes then we on our own with no help, they said to me they will give me discount to buy a new one.......hell no way I'm buying again from fitbit.

[MarreFitbit]

Hi there, @Diamonddad69. Welcome on board. Please follow the tips and recommendations I've shared here.

@Esweat I'm glad to hear you managed to solve the issue! 🙂

@Pi07 @Sam25. We truly appreciate your comments and feedback as that helps us to improve. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. Have a great day!

[Sam25.]

One of the worst watches ever I buyed. I have the same screen problem .The age of watches is like car batteries when it completes 1 year it's stops working. The bad things about fitbit all types of watches are no service center no spare parts no repair .. pls suggest on every websites and social media so these watches can be withdrawn from market and ppl doesn't waste their money ... very bad insurance we are 2 ppl are facing same problem .....
@Fitbit #fitbit #fitbitversa2