help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touch screen isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-17-2022 12:48 - last edited on ‎11-18-2022 17:08 by Fitbit Moderator

‎11-17-2022 12:48 - last edited on ‎11-18-2022 17:08 by Fitbit Moderator

Hi, this afternoon the display on my versa2 became unresponsive. I am unable to swipe up/down/left or right.

I originally reset my watch and no change.

I then factory reset ( hold back for 10 secs release and hold until longer vibration) device factory reset failed.

Tried again and reset worked, firmware, update then failed. Device is now totally unresponsive. 

Please help.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-18-2022 17:09 - edited ‎06-09-2023 04:01

‎11-18-2022 17:09 - edited ‎06-09-2023 04:01

Hi there, @Robdavison. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer