Versa 2 touch screen issue

[Vfeigel]

My versa 2 has a touch screen issue. I swipe but it is stuck on my clock. Swipping up, down,or left doesn't always work.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vfeigel.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with swiping your Versa 2 screen. If you haven't done so, I'd like you to restart your device as described in this help article. This will refresh your watch internally. 

Let me know the outcome, I'll be around.  

[Msimps]

I'm having the same issue. Restarting it does nothing, still won't swipe, and isn't receiving notifications. I followed all the steps several times for the IOS 13 compatibility issue, also did nothing. 

[Vfeigel]

Hello,

I tried a restart but that didn't work. I tried turning my phone off and
then a restart (holding the back button for 10 sec) but that didn't work
either.

Then i was able to swipe on the screen and went to the setting and did a
device shut down. That did work for about 20 min then the screen became
unresponsive again. I'm using a Fitbit created clock face and have no
added apps. I do have Starbucks and Google wallet set up (been set up for
several weeks)

This issue has been for a few days now. I have a pixel 3 phone that is up
to date on updated and the versa 2 and Fitbit apps are also up to date.

This is extremely fustrating because all I have is a watch.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Msimps. Thank you for your reply, @Vfeigel. 

@Msimps thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

@Vfeigel thank you for the details shared. I really appreciate your efforts and your time. I am sorry that you are going through this situation, I totally understand how you are feeling. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.