Versa 2 touch screen not working

[bderesta]

I bought the versa 2 when it first came out in September. it is now restarting on its own all the time and touch screen is not working.

[SunsetRunner]

Try a Restart and do it several times if necessary.

[JuanJoFitbit]

@bderesta, welcome to our Fitbit Community. Regarding the,screen issues that your Versa is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after trying the restart process that @SunsetRunner recommended.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response.

[Sarahtham]

Versa 2 has only 1 button, instructions indicate 3 buttons.i still tried to restart by holding the 1 button over extended time. Screen still not responsive.  Any advice?

[Sarahtham]

Hi

 Mine still does not work.thanks

[rwharrison1960]

Tried the Restart process numerous times, still doesn't work for me also.

[hyrulehearts]

The restarts have not been working for me either

[Danirogers]

Mine is doing the same thing. Have tried the restart, it doesn't seem to have worked either.

[hyrulehearts]

I ended up just returning it and getting a different smart watch. A week and a half of a functioning screen wasnt worth the cost, when compared to other brands.

[Lynch0604]

I seem to be having the same issue. I've tried to restart the screen multiple times, no improvement. I wish I would have went with another product. I've had this watch for several months and it's constantly lagging behind. This latest issue is concerning. The amount I paid for this project and device has not lived up to its expectations. I want a refund, just doubtful at this point it will happen. A total waste of my money and time!

[WLMay1967]

I have noticed it does it mainly at night. When I am sleeping. I have to hold the button in for several seconds, then the Fitbit logo pops up, then the normal clock. Then I have to do the whole routine over 2 or 3 times for it to finally "catch". My dad bought it for me as a wedding present, actually, he bought us both one. My husband's isn't doing it, or he doesn't notice because he's sleeping. 

[JoseInSac]

This happened to me too. I'm an iPhone user. After 3-5 reboots, the screen would sometimes start working.Then it would stop. I'm not actually sure the reboots did anything. They might just give the illusion of helping.

I returned mine. There were other issues too, like Alexa, Weather, and Agenda being buggy. I'm back to using an Alta HR, and it's fine. Never buggy. Collects all the same data. Just no smart watch options.

I am also exploring buying a different brand smart watch that syncs with my phone better. I may end up wearing both.

[Nair123]

I purchased versa 2 on 30th of October.  The touch screen is not working.  Tried starting by restarting  the devise but nothing happened.plz advise

[SunsetRunner]

Contact Customer Support.

[Slhorton320]

I reset my phone several times a day, sometimes several times in a row with ABSOLUTELY no help to the inability to swipe. Any other suggestions?

[MandyMooWithMe]

Same here.

I've restarted (so many restarts), changed the clock face, factory reset, enabled PIN ... all of it. At least twice.

And I still cannot use the watch. The touch screen does not work. It CONSTANTLY loses connection with the app (fun sidebar, the app doesn't allow you to fix it ... only gives the spinning circle of death.) and won't sync.

this is absurd. Looking through this board, y'all have known this is a major issue and yet the only "help" being offered are things like "restart several times in a row"?! Like, really?

First fitbit. and very disappointed.  

[WLMay1967]

You will have to email the Fitbit company. Tell them what is going on, they will ask you to reboot several times, send a video, and everything but then, you will get an order form to replace your fitbit versa. I went through the reboot thing for 72 hours and finally they replaced it. Have faith, they are just doing what corporate has told them to do. I am sure they have been scammed so many times... so this is why they are very diligent about making sure it doesnt work. 

I hope that helps, and stay safe out there! 

-Me

[rwharrison1960]

Well, I have had to replace my watch twice since the post.  Both within six months of purchase.  I must say though, the customer service is outstanding and after a couple of questions,  a replacement was on the way.  The question is, how many more times can I do this, before I grow tired and disappointed with Fitbit.

[WLMay1967]

Spoiler

Also go to the facebook page and complain, make a post...

[JoseInSac]

Update: I've been using the Alta HR and have been happy enough with it. I'm waiting for a new smart watch to come out before I try stepping into all that hassle again.