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Versa 2 touch screen not working

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‎05-05-2020 09:37 - last edited on ‎05-08-2020 19:14 by

‎05-05-2020 09:37 - last edited on ‎05-08-2020 19:14 by

My Versa 2 is about 4 months old.  Within the last few days, the touch screen has stopped working.  The watch will light up with movement and the side button works, but nothing from the touch screen.  I have powered on and off several times and it still is not working.  

 

Any one have any tips?  Thank you!

 

 

Moderator edit: subject for clarity

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‎05-08-2020 19:13

‎05-08-2020 19:13

Welcome to the Fitbit Community, @SallyLiza. I am sorry for the delayed response.

 

I am sorry to hear the touch screen on your Versa 2 has stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help.

 

Upon checking with our Support team, I was told that you have already contacted them and that they were able to resolve the issue for you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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