Versa Lite won’t sync or update

[Tunstall]

Today I update my Versa Lite. Now it won’t sync anymore and it is frozen on an exercise screen. I tried a force restart and that didn’t do anything. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tunstall.

I am sorry to hear your Versa Lite won't sync and it is frozen on an exercise screen. Thanks for trying to resolve this and I am here to help. Please confirm if these are the steps you tried to restart your watch: How do I restart my Fitbit device? You can also try to change a clock face by following the steps at How do I change the clock face on my Fitbit device? Please find the compete troubleshooting steps to resolve the syncing issue here.

If you're having difficulty with updating your watch, please try these troubleshooting steps: Why can't I update my Fitbit device?

Let me know how it goes, I'll be around. 

[Tunstall]

Looking closer it seems as if the watch itself has synced but the apps(???) will not update. The error message I get is says “We are unable to install/update one or more apps. Please try again later.”

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Tunstall. 

I appreciate the additional details and recommend following our troubleshooting instructions at How do I troubleshoot apps on my Fitbit device?

You can confirm the steps to install and update the apps in this help article: How do I install and manage apps on my Fitbit device?

Keep me posted on the outcome. 

[Tunstall]

What happens if I delete the -00

and then try to reinstall

it?  Will I lose the data I’ve collected since I began using my Versa?

[LiliyaFitbit]

Hi @Tunstall, thank you for your reply. 

I appreciate your efforts and understand your concern. If you refer to the Fitbit app, you shouldn't lose any data if you reinstall the Fitbit app, just make sure to sync your watch before doing it. Do you still experience any difficulties? I'll be glad to assist you further. 

Looking forward to hearing back from you.