help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touch screen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2023 04:32

‎02-03-2023 04:32

The touch screen on my versa 2 stopped responding yesterday, I’ve already tried soft and hard reset multiple times, and factory reset from both the back button and the location in settings. Every once in a while, it lets me use the screen, but only registers about half the price inputs, and I can’t access stats or notifications I’ve also tried deleting all apps and forgetting the device from the Fitbit mobile app, but nothing seems to work. Any other ideas? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-03-2023 08:24

‎02-03-2023 08:24

Hi @Magicman5 - if a factory reset doesn't resolve it then it has a fault, providing you didn't reinstall the same clock face you were using before the reset. If it is under warranty it can be replaced where you bought it.

Author | ch, passion for improvement.

Best Answer
0 Votes