Versa 2 touch screen stopped working

[Dela_lavrijsen]

I bought my Versa 2 last year December. Since couple of days ago my touch screen suddenly stopped working. I tried some suggestions in the Forum including reseting the watch and changing the clock face, but didn't work. Anyone else who has experienced the same issue can share their solution with me?

Thanks, Dela

Moderator Edit: Clarified subject

[lisamcg12]

I just noticed that my Versa 2 screen is unresponsive today. I can scroll right and see the apps but that's it. No clock/steps/heartrate/date info at all. It's got a 80% charade and the app is updated. 

I just bought this a few months ago and I'm gonna probably not buy another Fitbit product again if it turns out it's dead.

Lisa

[MarreFitbit]

Hello there @Dela_lavrijsen, welcome on board. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hi @lisamcg12, thanks for stopping by. Thanks for sharing the details about the issue with your Versa 2.

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Looking forward to your response. 

[lisamcg12]

My Versa 2 display problem suddenly resolved itself this morning. I didn't do anything to achieve this - it seemed to happen on it's own. I noticed that it had tried several times to sync this morning and then suddenly the sync went through. 

<insert shrug emoji>

[MarreFitbit]

@lisamcg12 Thanks for the update. I'm glad to hear that your Versa 2 started working again. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Dela_lavrijsen]

Thanks for reporting the issue to the Support Team. I'm looking forward to their email.

[MarreFitbit]

@Dela_lavrijsen You're very welcome. 🙂

Have a nice day!