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Versa 2 touch screen unresponsive

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‎02-04-2020 17:16

‎02-04-2020 17:16

Ive had my versa 2 special edition for a little over 2 months. I wear it everyday and clean it regularly. Recently, with in the past few weeks the screen will stop responding at random times and it has become a more frequently occurring problem. 

I've done a factory reset and the issue persists.

 

Please, what can I do? I love my fit bit and just want it to work reliably.

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‎02-04-2020 21:02 - edited ‎02-04-2020 21:03

‎02-04-2020 21:02 - edited ‎02-04-2020 21:03

Hi @MrBrown588  as you have tried a factory reset without it solving the problem, I'd suggest you contact Support.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2020 22:41

‎02-04-2020 22:41

After many e-mails with the Fitbit Support Team, including the requested videos, no resolution. If no no definite answer by end of today, I am going to return it to the retail store.  

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