Versa's touchscreen stopped working

[sjanelli]

About a week ago I noticed that my versa's touchscreen was not working. I love this watch so much, wear it all the time, and it has became very inconvenient now that the touchscreen isn't working. I have restarted it, factory reset it, and nothing is working. What else can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@sjanelli, it's great to see you in our Fitbit forums. I'm happy to assist you with your Fitbit Versa since the touchscreen stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the touchscreen gets fixed.

Keep me posted on the outcome! 😀

[sjanelli]

I've never changed the clock face before it is still the one it came with

[SunsetRunner]

Mine is not working either. I cannot even swipe to go to settings and shutdown or reset. 
I also have not been able to receive text for some time. I am not sure if this is do to any update but I shouldn’t have to buy a new watch already. 

[sjanelli]

Mine was happening even before the update and nothing is getting better. Not sure where to go from here

[SeanMichael]

My Fitbit touch screen has stopped working also. It is very infuriating seine how it is very hard to turn off my alarms in The morning. I have tried everything. What should I do next?

[Skyegin]

Same here.  Piece of junk.  I spend more time on trying to get it to work. I've tried everything.