Versa 2 touch screen won't work

[SunsetRunner]

Versa 2 touchscreen not working. Factory reset and customer service no help. Had some other disappointing issues with no help since google took over. I am switching to an Apple Watch, just posting this for others who might be considering purchasing a Fitbit 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our Support Team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[SunsetRunner]

That’s ok I was just posting to help other users. I understand it’s an older model and problems happen. I’ve just been disappointed in service since google took over. Plus was sad google removed the challenges which was a fun community. It’s time for me to move on, best of luck to you.

[SunsetRunner]

Ugh and even worse Fitbit is saying I get no partial refund on my premium subscription even though the remaining six months are completely useless to me. That stinks!