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Versa 2 touch screen won't work

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‎03-20-2024 12:58 - last edited on ‎03-20-2024 13:21 by Fitbit Moderator

‎03-20-2024 12:58 - last edited on ‎03-20-2024 13:21 by Fitbit Moderator

Unable to scroll sidways on my watch or tap the screen to see 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-20-2024 13:22

‎03-20-2024 13:22

Hi there, @Pammei. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the touchscreen of your Versa 2 isn't working. I will be glad to help you!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎03-20-2024 19:40 - edited ‎03-20-2024 19:41

‎03-20-2024 19:40 - edited ‎03-20-2024 19:41

Hi @Pammei - I'm wondering if the suggestions don't work if your watch may also have a problem with it's Quick Settings.

To check, do a long button press (if not reassigned) or double tap the watch, scroll face down once, then again, and tap the 2 white bars.

Author | ch, passion for improvement.

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‎04-04-2024 15:10

In response to Guy_

‎04-04-2024 15:10

Hi, and thank you for responding. I have given up on the watch. It does
the update but will not install.

Again, thank you for your help.
Pamela Selby
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