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Versa 2 touch screen won't work

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‎01-21-2025 04:42 - last edited on ‎01-21-2025 06:48 by Fitbit Moderator

‎01-21-2025 04:42 - last edited on ‎01-21-2025 06:48 by Fitbit Moderator

My versa 2 has stopped responding when the screen is touched. The side button works to activate the screen, but I can no longer scroll right to left or up and down on the screen. It is still syncing with my phone and charges ok. I have tried holding down the side button for 10 seconds to reset and tried changing the clock face, but neither of these have worked. 

Moderator Edit: Clarified subject

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‎01-21-2025 06:51

‎01-21-2025 06:51

Hi there, @JNE1234. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is still unresponsive.

Since all the steps you tried didn't work, you have a Versa 2 and report that the screen is not working, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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