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Versa 2 touch screen

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‎05-01-2020 15:40

‎05-01-2020 15:40

Hi.

Recently got given a Fitbit versa 2 as a present but not had a chance to wear it. Started using it over few weeks ago and worked perfectly.


Now I have noticed the touch screen is not working. Swipe up down left right nothing. 
I have tried updating it still nothing.

sometimes when I push the side button to restart it works then it goes back not working....

 

any ideas??? 

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3 REPLIES 3

‎05-01-2020 18:14

‎05-01-2020 18:14

Hi @Hemzz3328 , restart your Versa 2 three or four times in a row (internal reset) by long pressing the left button untill you see every time the fitbit logo and release the button. Normally this should solve your problem. Erik

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‎05-02-2020 02:38

In response to SunsetRunner

‎05-02-2020 02:38

Hi @SunsetRunner.

 

i have tried turning the device of by pressing the left button so many times.

im sure I tried it last night over 14 times 🤣. 
I have also tried removing the device and setting it back up.

 

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‎05-02-2020 02:42

In response to Hemzz3328

‎05-02-2020 02:42

Hi just a update.. @SunsetRunner 

 

Like I said in previous message all last night I’ve been turning it on and off so many times and still nothing.

 

I tried again just now and it works. LOL.

 

BUT... left it 10 mins now back to not working 🤣.

 

 

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